It took them a very long time to get my order out when there were not many people in the store and my cappuccino didn't taste very good
I tried to work with their “catering” department. I was asking for some cinnamon rolls. David, the catering guy, said they cannot help me. I tried to work with him, could he get me cinnamon rolls and an assortment of other available items? He said “no.” I said is there anything you can do to work with me and again he said “no.” He was very curt and I would say had no interest in trying to work with me despite me proposing several alternative solutions. He was ridged, and seeemed to just want to get off the phone. I said that this was not the customer service I was used to at Panera and he accused me of being rude, and that he had to “go.” I have honestly never experienced this type of customer service at Panera before. I called the store on Washtenaw as soon and David hung up on me and had a delightful experience that met all of my needs. My sense is that this store is run by students at U of M or grad students that really don’t understand what it is to be professional. I would avoid if possible. Not a professional operation, just a student/ameature joint.
So I guess according to Greg the Manager, I'm around here stealing sandwiches from our workplace orders. So I wonder what would give him that impression that I'm just around here stealing and stuff? Since the black guy picked up the food, since there was a possible issue with the order it's his fault? I order from here a lot. I was with the person who called when she was talking to you and accused me.
One of the best places I’d like to eat in Ann Arbor during school. Good food, fast service, perfect app for ordering. Sometimes it does get really busy though.
I really enjoy the food and the prices are reasonable, but it always take SO long to get my food.
Panera Bread is a US Bakery based in Ann Arbor, Michigan. Panera Bread is located at 777 N University Ave, Ann Arbor, MI 48104, USA.
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