I bought an Armani Jacket for my brother at a different Macys for christmas and I am a student at Umich so I hadn't been home in a while and I didnt realize that my brother had lost soo much weight, so I decided to return it because it wasn't the correct size so I went to this Macys with the receipt and everything and their so-called "manager" accused me of wearing the jacket. How could you talk to your customers like that? You can clearly see that I wouldn't be able to wear a large! Don't go to this place unless you want to get disrespected and humiliated. No wonder people use Amazon for everything nowadays. I ended up returning the jacket and getting a different size at the Macys in Shelby township.
Great customer service! Evan in suits spent plenty of time helping us find what we needed
Security. You wonder why so many Macy's are closing.
I called over 5 times just now and every extension I was on hold for never answered the phone. An establishment of this caliper should at least be able to answer the phone; not have me speak to an operator for 10 minutes and tell me "this extension is not available at the moment". It's just sad.
The store itself is usually pretty messy. I don't always shop here but I feel like I don't usually find much that I like. I did buy a suit here once, and that experience was pretty good, the suit guys were really knowledgeable and friendly. The Cafe upstairs is probably the best part, they actually have pretty good food and the staff is really friendly.
Awhile back I went to Macy's at briarwood mall it by my work so it's convenient. I ran in on my lunch looking for a dress ended up finding a outfit in clearance and a purse also in clearance. I seen a older gentleman not sure what race but he was behind the women's cologne counter I asked could he check me out there he said yes no problem. So I put my stuff up there he looks at then ask me to go another register with him I didn't think much of it so I followed him to the one in women's and he proceeds to talk to the cashier there whispering. I stood I. Line waiting my turn I get up there she then looks st me and said all the stuff was marked wrong someone hanged all the tags. I was horrible embarrassed they was customers behind me and I felt as I had done wrong. I tried to explain where I found everything but she kept insisting that I did that. I told her I am not asking for the outfit for the price that's on it if they are mis tagged I would never do that. So I left with nothing went to von maur and spent $200 on a better quality outfit and a dress. I am a manager in retail myself and I would never nor would I allow any of my associates to treat someone with such disrespect. I have been back because I love Macy's but only to be followed around by
Macy S is a US Department Store based in Ann Arbor, Michigan. Macy S is located at 700 Briarwood Cir, Ann Arbor, MI 48104, USA.
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