I love the store!! the people are great! the staff is very helpful, they know what they are talking about when it comes to most products, i have had a issue with something that was perchance 18 months ago and i took it in with the receipt, and since they no longer had the product they gave me a gift card. i knew what i was looking for and it was an online item only so I tried to order it online in October. thinking i would have it for the holidays... when using a gift card online it is charge the day you make your order. if you use a credit card your card will not be charged until the item is mailed. come the second week of November i called and it was now on back order "but no problem mamma it will be there by December 10".. come Dec 5 i received an email saying the item is discontinued and i will be receiving a refund for the oder.. Dec 19 i called still have not received my gift card for over $100. i called again complained about it they cancelled that card and sent out another card. Dec 29 i received a gift card post marked Dec 24 but that was the cancelled one!! that means it was never sent out on the 5 like i was told they didn't bother sending it out until after i called and it wasn't even for the amount i spent. i called the 1800 number and even she was not helpful. NEVER ORDER ONLINE FROM THIS COMPANY AGAIN!!!
Terrible service! We went there 30 min before they close. We made super fast purchases but the assistances still showed terrible faces (as if they can push us out and go home early....)
Outstanding, informative help from assistant manager, Sean, on Black Friday.
Williams Sonoma is a US Grocery Or Supermarket based in Ann Arbor, Michigan. Williams Sonoma is located at 808 Briarwood Cir e105, Ann Arbor, MI 48108, USA.
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