Good Pizza , nice people, had to wait a bit. I Recommend it!
I live pretty close by, so I tend to order here a lot. Literally every time I have gotten a pizza from here, my order has been wrong. Sometimes by a little bit, sometimes by a lot.
I ordered pizza the day of the Michigan vs Michigan State game and the power went out before they got my food. There were other people there that were yelling & complaining at the staff. However, I just simply asked for a refund and they said I could call later and get my food. I called later and explained the situation and the worker said he didn't know anything about it. Okay, I understand, and so I asked for the manager. The manager refused to speak with me and told me to call corporate. They took my money from me and refused to compensate me for it. I would highly recommend going to a different Cottage Inn if you can.
I create an order online, and go to submit my credit card information. I get an error message, and the windows closes yet my account is charged. I call the store and they say they never received my order, and tell me to send an email to corporate, which I did. However, I was pretty hungry and ended up placing another order, carefully explaining what I wanted. He repeats this back to me, and says it will be out shortly. I receive my pizza, and the topping I specifically asked for was missing.
What makes me so upset is the fact that's it's a pizza. Bread, sauce, cheese, toppings. How can you screw something up literally every time I order? When I call to complain I just get rushed off the phone with no manager seeming to care. Tonight I decided I'm going to try some other pizza places for a while - Cottage Inn has proven to fail at the most basic of food makiing, pizza.
While it seems lame to complain about a missing topping, when 100% of your orders miss something or cook it incorrectly, it becomes infuriating. Whether I ask for light sauce, extra pepperonis, garlic sauce, ranch, etc. ONE of these things will be missing every single time. Not only that, but the pizza is usually undercooked, which is disgusting!
The Packard location is great! Love cottage inn pizza but have had 3 bad service experiences at the stadium location so I refuse to go there now. So the packard location has saved me! The people are great, nice, flexible, and customer-oriented. Make good pizza too.
Great pizza, and everything else! Also the staff is very friendly!
Here's a fun thing that happened tonight that made me decide never to support this business ever again:
Cottage Inn Pizza is a US Meal Delivery based in Ann Arbor, Michigan. Cottage Inn Pizza is located at 546 Packard St, Ann Arbor, MI 48104, USA.
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