I called the store twice in the morning. First person, Chris, was very impatient and rude. 2nd person (forgot her name) at least exhibited some sympathy. Both ended up telling me there was nothing they can do to help me since they got my signature on the work authorization form which they conned me to sign on in the first place. What an irony.
If you have to visit this store, please make sure that you:
2) Record your conversation with any employees in that store
3) Just put extra caution for everything
I called Apple Care to see if they could help me. Apple care hotline employees are good and helpful. They tried to talk to the store, and the reply from the store was, in the original words, "we explained it to her about this for about an hour". Instead of checking their own problem, they sounded like I was the one being unreasonable.
BEWARE OF THIS STORE. Their genius makes false statements regarding to the repair cost and procedure, and they trick their customer to sign on documents without explaining what the document is about. Later they catch them off-guarded. This is precisely what happened to me. If there is a 0 star rating I would have given 0 star.
I’ve gone to this apple store for 3 years for two macs and three phones. It’s not a bad place on my experience. But it is hit and miss.
I wanted to give this store 4 stars but 3 is about right. The employees are great, the management is the bottleneck. How do you run an apple store that still doesn’t have a notification system for walk-ins? As in send me an email or text notification when it’s my turn. I know coffee shops that have that! You have thousands of devices in your store that do this and you couldn’t invest in that? Dealing with friendly employees and people who know the frustrations of their own store was the only reason I wasn’t completely pissed.
After he sent me out, I received an email from Apple. Thinking it was just another acknowledgement email, I did not pay attention to it. If I saw the email I would have returned to the store immediately to save myself out of a $635 trouble.
wish all of you have a good thanksgiving!
[update]
I bought the iPhone 8 from the Apple store in Briarweood and recieved excellent service. I know this has nothing with the staff but I just wanted everyone to know that I got up this morning at 8am took my phone off of the charger and went to work, played Spotify all day at work until I left at 7, my phone was at 58% I played music in my car all the way home phones at 55% watched videos until 11 when my phone had finally died. 14 hours of use without charging once. I am extremely impressed and applaud Apple for the design and hard work that has gone into the 8 and X. Wow.
The name of the genius who conned me to sign the work agreement is Eric. If you visit this store and happen to work with an Eric, you better watch out.
Met the store manager today. I was well prepared and was not surprise at all to see a guy with similar attitude as the employees in this store. He blamed me for not reading through the entire work authorization when I signed it (lol, as if it is perfectly fine for his employee not presenting critical information on the work authorization to customers). He ended up asking me if I were going to pay and claim my laptop today. After all, money is all they want.
[Update3]
In the end, i got another iPhone X at the att store i drove to later, which made me feel guilty, but i still want to stand out and give applause to Stacey Berry and all the apple staff at the ann arbor store.
I went to have my MacBook Pro 2017 checked on. Accidentally spilled some soda on the keyboard and some keys got sticky. The genius quoted very high number - 500 or 600 - which I did not agree on because in my perception the damage was not that extensive. Not to mention that the keyboard was working, even if it wasn't, it wouldn't hurt for me to live on an external keyboard. He refused to give me more details on the breakdown of the quote saying that he was not the repair technician. (When I think back, he was getting impatient because I was asking a lot of questions; and that I kept questioning him why replacing a single key is impossible). Then, I asked him if it was possible to send it out to repair center for a more precise quote. He said yes. He put up a document, described the situation of my laptop, acquired my signature. Upon signing, I double checked with him that this was to acquire a precise quote from repair center, and he said yes.
however, i really appreciate the staff member who's name is Stacey Berry, she was very polite and was being very helpful for assisting me to get into apple upgrade program ( i don't have enough money to pay it off at once) and i got little nervous when we realized i couldn't join the program because i was not a normal account user of AT&T, i was worried she might just gave me some words and tell me to come back when i fix my att account. But she didn't show any sign of doing that at all, instead, she even helped me make phone call with the customer center of ATT, (all the att representatives are not native speakers, which is super hard for me to talk to, because i'm not native speaker neither. ) Stacey totally stand along with me and argued for me with the att staff, trying to help me get a fair deal, and Stacey also helped me find a nearby att store because i'm not from ann arbor. besides, she talked to the manager and helped me reserve my iPhone X for me until the store close, which makes me feel so happy and appreciated.
[update2]
[Original post]
2 days later I received an email saying my laptop was ready to be picked up. I was confused so I called the store. It turns out the document that I signed was a work authorization form, stating that I will pay $635 to fix my laptop. I was truly astonished, because I was not aware of this AT ALL. I did not see this precise number. Nor was I aware that by signing, I actually authorized them to proceed with the repair. OMG I was still waiting for a re-quote! This is totally a scam in nature. But I might end up biting the bullet because my signature is indeed on the document although it is not what I signed up for.
i drove there from east lansing to get an iPhone X yesterday and i had thought apple staff might get too nervous to provide good service for customers, since there just were so many people crowded in that little store.
1) Read through entire document whenever they ask you to sign
We needed to go to the Genius Bar. Our Genius, unfortunately I don't remember his name, was fantastic! We took up an hour of his time but he made sure to answer all of our questions.
AVOID APPLE BRIARWOOD. They conned me into signing repair authorization of an insane quote. DECEPTIVE. IMPATIENT. RUDE. I don’t even bother to describe how unprofessional their genius is when it comes to customer service. A lot of other 1 star comments already say plenty.
Wow. This store is really an eye opener.
Apple Briarwood is a US Electronics Store based in Ann Arbor, Michigan. Apple Briarwood is located at 100 Briarwood Cir, Ann Arbor, MI 48108, USA.
Please contact with Apple Briarwood using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Apple Briarwood opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.