I have been trying to get in touch with the staff since making my booking. I booked my reservation online but the confirmation emailed to me does not match the online reservation I made. I called the provided number several times but cannot get through to the staff to explain I cannot drop off the car in Livonia, as I have no means of getting back to Ann Arbor. The phone service people refused to help me fix my reservation, even though the one I made clearly said to pick up and drop off in Ann Arbor. They said they would charge me a cancellation fee for trying to change my reservation. I feel as though I am getting completely screwed over by Budget before I even picked up the car.
They run a credit check for debit cards that they didn't list on their website (I reserved them for just this reason, my credit card was still in the mail). With a ~720 I got declined and the lady lied to me about what I can do and then refused to talk to me. I called ahead to make sure I had what I needed and she didn't inform me of a credit check. Never renting from Avis or Enterprise again.
I continue rent cars from this location. I have been renting from this for quite a while now. The location is very convenient for me from and work. The location is inside a Holiday Inn Hotel, and this allows for me to leave my personal car parked on hotel premises free. Staff has changed but the service I get is great. As a known face I am in and out of there quickly with the car. I have had a few cars which had some outer damages - no fuss it was marked up and no issues when returning. They have always accommodated my rental requirements. As a minimum I always a book a full size car. Budget business code discounts and weekend discounts are very helpful for my needs. My rentals are primarily for business. So far so good - I hope Budget continues to do what it is doing now and I will continue to rent. If I want some thing to change - I would like their operating hour is a bit longer in the evening.
The guy in this location was very rude. Doesn't answer the calls.
These people were extremely nice and accomodating when I arrived. Gave Me a very positive first impression of Ann Arbor.
Budget Car Rental is a US Car Rental based in Ann Arbor, Michigan. Budget Car Rental is located at 3600 Plymouth Rd, Ann Arbor, MI 48105, USA.
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